SPF and DKIM records are used to validate if an incoming email was sent from the authorised source. When an account is created on our shared or reseller platform SPF and DKIM records are automatically turned on. However, If your account was moved from another hosting company there is a chance they are still turned off.
To check if you have valid SPF and DKIM records setup, send a blank email to check-auth@verifier.port25.com. Moments later you will be emailed your test results.
The summary will tell you if the SPF and DKIM records are correct.
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Example of valid SPF and DKIM records
SPF check: pass
DomainKeys check: neutral
DKIM check: pass
Sender-ID check: pass
SpamAssassin check: ham
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If you need to enable SPF or DKIM, you can do so under Email Authentication found under the email section of your cPanel account.
